POPIA Policy

Effective Date: 01/01/2025

Company Name: Roseling Holdings (Pty) Ltd T/A Rainbow Link

Website: www.rainbowlink.co.za

At Rainbow Link, we are committed to protecting the privacy and personal information of our customers, employees, and stakeholders. This POPIA Policy outlines how we collect, process, store, and protect personal data in compliance with the Protection of Personal Information Act (POPIA), 2013.

By using our website, products, or services, you acknowledge and consent to the collection and processing of your personal information as described in this policy.

•“Personal Information” – Any data that can identify a person, such as name, contact details, address, and payment information.

•“Data Subject” – The individual whose personal information is collected and processed.

•“Responsible Party” – Roseling Holdings (Pty) Ltd T/A Rainbow Link, which determines how personal information is used.
•“Processing” – Any operation related to the collection, storage, modification, sharing, or deletion of personal information.

We collect and process the following types of personal information:

Type of Data,Examples,Purpose

Contact Details,Name, email, phone number,Order processing, customer support

Billing Information,Payment details, billing address,Secure transactions

Shipping Information,Delivery address,Product delivery

Website Usage Data,IP address, cookies, browsing behavior,Website improvements, security

Communication Preferences,Marketing opt-in/opt-out,Sending promotions and updates

We collect personal information through:

•Direct interactions (e.g., purchases, inquiries, account registration).

•Automated technologies (e.g., cookies, analytics tracking).

•Third-party service providers (e.g., payment gateways, delivery partners).

We collect and use personal data for:

✅ Fulfilling orders and providing services.

✅ Processing payments securely.

✅ Responding to customer inquiries and support requests.

✅ Sending promotional offers (with consent).

✅ Enhancing website functionality and security.

✅ Legal compliance and fraud prevention.

We process personal data based on:

•Consent – When users opt-in for marketing or newsletters.

•Contractual Obligation – To fulfill purchases and provide services.

•Legal Obligation – Compliance with South African laws and regulations.

•Legitimate Interest – Website analytics, fraud detection, and business improvements.

We implement the following security measures:

Encryption & Secure Transactions – All online transactions use SSL encryption.

Restricted Access – Only authorized personnel can access customer data.

Regular Security Audits – To ensure compliance with data protection laws.

We DO NOT sell or share personal data with unauthorized third parties. We may share data with:

•Payment processors (to facilitate secure transactions).

•Courier services (for order delivery).

•Legal authorities (if required by law).

Third parties are required to comply with POPIA and maintain data confidentiality.

•Customers can opt-in to receive marketing emails.

•You may unsubscribe at any time by clicking the “Unsubscribe” link in emails.

•We do not send spam or unsolicited messages.

We retain personal information only as long as necessary for business and legal purposes. Data is securely deleted when no longer needed.

Under POPIA, you have the right to:

✔ Access your personal data – Request a copy of the information we hold.

✔ Correct inaccurate information – Request updates or corrections.

✔ Request deletion – Ask for your data to be erased.

✔ Object to processing – Withdraw consent for marketing.

✔ Lodge a complaint – If you believe your data is misused.

To exercise these rights, email at info@rainbowlink.co.za

We use cookies to improve user experience. You can manage cookie preferences in your browser settings.

In case of a data breach, we will notify affected users and relevant authorities as required by law.

We may update this POPIA Policy as needed. Continued use of our website signifies acceptance of changes.

For privacy-related inquiries, contact us:

Email: info@rainbowlink.co.za

Phone: +27 11 207 3916

Address: Unit17, First Floor, Gallagher Place,Halfway House,Midrand 1685, Johannesburg, South Africa